Shipping and Delivery
Please read the terms and conditions below carefully before placing your order.
Standard Delivery Times and Charges
- Destination – Sydney (Metropolitan Areas)
- Estimated Delivery Time – 1 to 7 working days
Small Items (Upto 15kgs) – $10.00
Medium Items (15-25kgs) – $25.00
Large Items (Over 25kgs) – $50.00
Delivery of your Order
Within Sydney Metropolitan areas
- Please allow 1 to 7 working days for Sydney Metropolitan delivery.
- Please note that you will have to sign for your order.
- While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.
Processing Your Order
All items in your order that are in stock will be processed and dispatched from our warehouse within 1 working day. If any items in your order are temporarily or permanently out of stock, we will contact you to arrange a refund, exchange or credit note for those items. If applicable, we may also give you the option of waiting for us to ship the items once new stock arrives.
Receiving Your Order
When you receive your order, please make sure all the right contents are in your parcel.
Problems With Your Order
We want you to have the best online shopping experience, so if you have any problems with your order, please contact our online customer service team by phone or e-mail.
PH: (02) 9412 3933 during the hours of 9:15am to 5:00pm AEST Monday to Friday (excluding public holidays) 9:00am – 4pm Saturdays 10:00 am – 3:00pm Sundays.
Contacting Customer Service
When you contact Customer Service by phone or e-mail, please provide the following information so we can assist you as quickly as possible
- Your Name
- Date your order was placed, if applicable
- Your Sales Order Reference Number, if available
- Brief description of the problem you are experiencing
If you e-mail us, we will investigate your enquiry and get back to you within 1 working day of your email.
If you call us, you will either speak directly to customer service or you will be able to leave a voicemail. If you leave a voicemail, we will investigate your enquiry and we will get back to you within 1 working day.
Call +61 (02)9412 3933 or email firstname.lastname@example.org