Online Returns Policy

Change of Mind Returns

We will accept change of mind returns for items purchased online, subject to the following conditions:

  1. Items must be returned within 30 days of receipt with the packing slip and/or invoice.
  2. You are responsible for any costs associated with returning your item to us.
  3. Items must be returned in an unused condition, with all original packaging/labels attached.
  4. If you request an exchange, you must pay us any costs associated with us delivering the exchange item to you and, if the exchange item is of a higher value than the return item, you must also pay us the difference in price. Your exchange item will be shipped once you have paid for these costs and we have received the return item back and confirmed that it meets the above conditions.
  5. If you request a refund, the purchase price (excluding delivery charges) will be refunded to you (by us crediting your original payment method) once we have received the return item back and confirmed that it meets the above conditions.

Faulty Items Returns

If an item is faulty, wrongly described or different from a sample shown, we will meet our legal obligations which may include refunding the purchase price and delivery charges or providing a replacement product, provided the item is returned within a reasonable time with proof of purchase.

Return Instructions

If you wish to return or exchange an item, please contact our customer care team for details on +61 (02)9412 3933 or Contact Us

Incentive period: April 1 – October 31 2018(7 months) Jemena is offering a VISA cash back card on purchase and installation of the following new natural gas appliances to replace a non natural gas appliance: Natural Gas Rebates!
Incentive period: April 1 – October 31 2018 (7 months) Jemena is offering a VISA cash back card on purchase and installation of the following new natural gas appliances to replace a non natural gas appliance: Natural Gas Rebates!

*Call the Girls to ask about all Gas appliances, Service, Repair and Installations P: (02) 9412 3933 Dismiss